Continuous Quality Improvement: Putting Quality at the Heart of Everything You Do!

CEUs: Prevention, CHES
3 Hours  
Domains: PS2- Fiscal Management      

Description: There is never a shortage of well-meaning leaders, public officials, funders, and community stakeholders who want to know: 1) if your prevention services/strategies are working, and 2) if their limited dollars are being spent wisely. Smart organizations understand the importance of having a focus on “quality” as a foundation of everything they do. This is accomplished by having a deliberate, defined, and sound continuous quality improvement (CQI) plan that focuses on your prevention activities, proves that you are being responsive to community needs, and that your services are having a positive preventative impact on the individuals and communities you serve. Having an effective CQI process in place also leads to ongoing professional development for prevention staff, improved satisfaction among program participants, and provides insights into how you can improve your capacity.

Learning Objectives:

• Define continuous quality improvement
• Explain why prevention organizations should focus on quality and what “quality” actually means
• Describe a minimum of two best practices for implementing continuous quality improvement processes in your prevention efforts

Presenter: Ericka Harney PhD, CAE, CFRE, GPC, CVA
Dr. Ericka Harney has over 21 years of experience in nonprofit management, fundraising, and strategic planning. She is responsible for successful fundraising and grant awards of over $35 million. She has educated thousands, served as a federal grant reviewer, co-founded a social enterprise, and was an executive director. At Harney & Associates, Ericka serves a variety of clients around the country. She is also a National Trainer for Grant Writing USA and an Assistant Professor at Future Generations University. Ericka is a Certified Association Executive (CAE), Certified Fund Raising Executive (CFRE), a Grant Professional Certified (GPC), and a Certified Volunteer Administrator (CVA). Her Ph.D. is in Organizational Leadership concentrating on Nonprofit Leadership from Eastern University. She received her Master of Arts in Communication from the University of Kentucky, as well as a Bachelor of Business Administration in Marketing and Bachelor of Science in Communication.