Conflict Management: How to Handle Tough Workplace Situations with Finesse!

CEUS: Prevention, CHES
Hours: 3
Domain: PS1- Personnel Supervision & Program Management

Description: Passion and conflict often go hand in hand. Although having a heartfelt passion for a prevention organization’s mission is often the selling point that entices people to look for paid and volunteer positions, it is not surprising that this passion leaves few workplaces without conflict. Effective conflict management can give you the knowledge and tools to resolve conflict, thereby creating positive and productive outcomes. Tips for properly managing conflict in the workplace will also help you with identifying different types of employees as well as the art of creating harmonious teams.

Learning Objectives:

1. Define the different types of conflict in the workplace.
2. Describe techniques for addressing different types of difficult employees in the workplace.
3. Utilize techniques that will prevent conflict from happening in the first place.

Presenter: Andrea Hoff