Conflict Management: How to Handle Tough Workplace Situations with Finesse! (Afternoon Course)

Description: Passion and conflict often go hand in hand. Although having a heartfelt passion for a prevention organization’s mission is often the selling point that entices people to look for paid and volunteer positions, it is not surprising that this passion leaves few workplaces without conflict. Effective conflict management can give you the knowledge and tools to resolve conflict, thereby creating positive and productive outcomes. Tips for properly managing conflict in the workplace will also help you with identifying different types of employees as well as the art of creating harmonious teams.

CEUS: Prevention, CHES
Hours: 3
Domains: PS1: Human Resources

Please Note: This training is intended for individuals who have already received their OCPS and are looking to obtain their OCPC credential!

Learning Objectives:

1. Define the different types of conflict in the workplace.
2. Describe techniques for addressing different types of difficult employees in the workplace.
3. Utilize techniques that will prevent conflict from happening in the first place.

Presenter: Ericka Harney, PhD, CAE, CFRE, GPC, CVA 
Presenter Bio: Dr. Ericka Harney has over 21 years of experience in nonprofit management, fundraising, and strategic planning. She is responsible for successful fundraising and grant awards of over $35 million. She has educated thousands, served as a federal grant reviewer, co-founded a social enterprise, and was an executive director. At Harney & Associates, Ericka serves a variety of clients around the country. She is also a National Trainer for Grant Writing USA and an Assistant Professor at Future Generations University. Ericka is a Certified Association Executive (CAE), Certified Fund Raising Executive (CFRE), a Grant Professional Certified (GPC), and a Certified Volunteer Administrator (CVA). Her Ph.D. is in Organizational Leadership concentrating on Nonprofit Leadership from Eastern University. She received her Master of Arts in Communication from the University of Kentucky, as well as a Bachelor of Business Administration in Marketing and Bachelor of Science in Communication.